Orchardleigh House Ticket Portal

FAQs / Help

How do I buy tickets ?

You can buy tickets, and check availability, right here on this website - simply click 'Home' above 

What are the ticket prices?

Child tickets are from £12.50 depending on the session selected and Adult tickets are £5. There is a £1.95 transaction fee (per booking, not per ticket). We accept all main payment cards.

What is included in the ticket price ?

A summary of what is included is shown on the 'Home' link on this website. For more detailed information, please also visit our main website - www.orchardleighchristmas.co.uk

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

Unfortunately we cannot issue any refunds for cancellations.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Where is the location ' Santa’s Lakeside Hideaway'

This special event is located on Orchardleigh Estate, in the beautiful Somerset countryside near the town of Frome. The full address is - Orchardleigh Estate, Frome, Somerset, BA11 2PB.
 

Must my child be accompanied?

Yes, children must be accompanied by an have adult, and have adult, supervision at all times.

How can I get in contact with you?

Please email us at christmas@orchardleigh.net.